Templates - Frequently Asked Questions

If you are a Premium Support customer, we don't charge for minor template changes. 

If you have a Standard Support contract, we charge a small fixed fee for minor template changes to contribute to the time it takes to make the changes, check them, and upload the updated templates (up to 3).  You can pay this fee here: https://buy.stripe.com/14kdStedO56Og5W7st

For all customers, we quote for more significant template changes before starting work.

In many cases, yes.

Templates for reports (asbestos, water hygiene, fire and other services) are Word documents with special tags.  You can download your templates from within Alpha Tracker and edit them.  We recommend that you send them back to us for checking and re-uploading

Not usually!  

Most new clients want us to create templates so that Alpha Tracker produces reports and quotes which are identical to those you already produce.

If you want us to create a new set of templates for you, we have an in-house graphic designer who can help.

Sorry, no.  

We are sometimes asked if we can copy another consultancy's report formats but this would not be ethical. You would need to create a mock-up of the design you would like and then send it through to us.