Our Support Team are here to help you.
e-Innovation Centre, Telford TF2 9FT
00:00 – 23:45
Call during office hours to speak directly to our UK staff.
Out of normal hours, you may have to wait a minute or two for the phone to be answered and may even speak to our Australian colleagues!
We aim to investigate tickets and provide a response according to these service levels:
- urgent calls (affecting whole systems, for example) within 2 hours
- normal tickets (affecting a single user or process), within 4 hours
- low priority calls within 8 hours.
El Bennett, Support Desk