Our Support Team are here to help you, 24x7.
You can also find information on our website about our key services by clicking these links:
e-Innovation Centre, Telford TF2 9FT
Call: 0333 301 1010 Email: support@start-software.com Portal: start-software.alphatracker.online
Call during office hours to speak directly to our UK staff.
Out of normal hours, you may have to wait a minute or two for the phone to be answered and you may even speak to our Australian colleagues!
We investigate tickets and provide responses per these service levels:
- urgent calls within 2 hours
- normal tickets within 4 hours
- low priority calls within 8 hours.
Note: we will ask you to classify your ticket when you call. Urgent tickets usually affect an entire system or site.
El Bennett, Support Desk
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