How to contact our Support Team
Email, phone, or via our Client Portal
Our Support Team are here to help you.
Alpha Tracker - software for asbestos, water hygiene, fire risk and more
e-Innovation Centre, Telford TF2 9FT
Call: 0333 301 1010 Email: support@start-software.com Portal: <<https://start-software.alphatracker.online/<<
We're open 24x7 for you, every day
Open today | 00:00 – 23:45 |
Call during office hours to speak directly to our UK staff.
Out of normal hours, you may have to wait a minute or two for the phone to be answered and may even speak to our Australian colleagues!
We aim to investigate tickets and provide a response according to these service levels:
- urgent calls (affecting whole systems, for example) within 2 hours
- normal tickets (affecting a single user or process), within 4 hours
- low priority calls within 8 hours.
We're here to help you 24x7 365 days of the year
El Bennett, Support Desk